Our products are formulated with carefully selected ingredients, but every skin type is different. We recommend checking the product ingredients and doing a patch test before full application, especially if you have sensitive skin.

Choose products according to your skin, hair, or personal-care needs. You can check the product description and ingredients on each product page, or contact our support team for assistance.

Orders are generally delivered within the estimated delivery timeline shown at checkout. Delivery time may vary depending on your location, courier service, and unforeseen circumstances.

You can request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may not be possible.

Contact us within 48 hours of delivery with your Order ID and clear photos/videos of the product, packaging, and shipping label. Our team will verify the issue and arrange an eligible replacement or refund.

Due to the hygienic nature of our personal-care products, opened or used products generally cannot be returned because of a change of mind, fragrance preference, texture, or personal dissatisfaction.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided with your order. You can use the tracking information to follow your shipment.

You can contact our customer support team at erokanaturals@gmail.com or +91 70657-04519 for questions regarding products, orders, delivery, returns, or refunds.